If you’re experiencing difficulties connecting to MCC Island or a poor connection (lag) while playing, and a traceroute doesn’t provide enough information to diagnose the issue, our support team may ask you to provide a MTR report of your connection to MCC Island.
This article looks to help guide you through the process of creating one.
<aside> 💡 The report you create can include information such as your IP Address, so you should only share the output with those you trust. We’ll only ask you for this information via our support ticket system or ModMail.
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Windows doesn’t have a built-in way to create an MTR report. However, a piece of software called WinMTR can be used to generate one. You can find out more about WinMTR on Sourceforge.
To generate an MTR report for MCC Island using WinMTR, open up WinMTR, input play.mccisland.net into the host box, and then click Start.
You should then let the program run for a few minutes, allowing the Sent number for the first entry to reach at least 100. When this happens, press Stop, and wait a few seconds for the program to finish.
Although some values have been redacted in the example above, please ensure you include the full unedited output - we can only assist if we can determine the full route the connection takes.
Once the program has finished, click “Copy Text to clipboard” and paste the text into your reply.
On MacOS, you’ll need to install the mtr package in order to use it. A common way to install the mtr package is by using the Homebrew package manager.
Once installed, you should open the Terminal, and run the command sudo mtr -w -r -c 100 play.mccisland.net. This command will take some time to run, and output a table once complete.
You should then copy and paste the table into your reply.
On Linux, you’ll need to use the mtr command in your terminal. mtr may come pre-installed with your chosen distribution - if it doesn’t, you may need to download it using the appropriate package manager for your system.
Once installed, you should run the command sudo mtr -w -r -c 100 play.mccisland.net. This command will take some time to run and output a table once complete.
Although some values have been redacted in the example above, please ensure you include the full unedited output - we can only assist if we can determine the full route the connection takes.