If you’re experiencing difficulties connecting to MCC Island or a poor connection (lag) while playing, our Support Team may ask you to provide a traceroute of your connection to MCC Island.

This article looks to help guide you through the process of creating one.

⚠️ The traceroute you create can include information such as your IP Address, so you should only share the output with those you trust. We’ll only ask you for this information via our support ticket or Modmail system.

Performing a Traceroute

A Traceroute helps us determine your connection's route to reach the server. Sharing this allows us to see if any anomalies could be causing your connection to be worse than usual.

Windows

On Windows, there’s a built-in tool called tracert which allows you to perform traceroutes.

To use this tool, you’ll need to open the Command Prompt. You can open it in one of the following ways:

Search for Command Prompt within the Start menu, and click on the option which appears.
Press the Windows Key and R simultaneously, type cmd into the window that appears, and then press Enter.

Once a Command Prompt window is open, you should enter the following command: tracert play.mccisland.net.

If you're asked to perform a traceroute to a different address, replace play.mccisland.net with the requested address in the command.

The command will take a while to run, and once complete should provide an output similar to the following:

Tracing route to example.com [xx.xx.xx.xx]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.0.1
  2    10 ms    11 ms    11 ms  10.xx.xx.xx
  3    16 ms    12 ms     9 ms  213.xx.xx.xx [213.xx.xx.xx]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    16 ms    12 ms    10 ms  62.xx.xx.xx [62.xx.xx.xx]
  7     *        *        *     Request timed out.
  8    17 ms    14 ms    12 ms  uk-lon01b-ri1-ae-25-0.aorta.net [84.116.136.102]
  9    14 ms    12 ms    14 ms  223.165.7.146
 10    24 ms    12 ms    12 ms  223.165.7.140
 11    82 ms    79 ms    78 ms  e7.jfk.ny2-cr2.gslnetworks.com [223.165.7.135]
 12    83 ms    83 ms    85 ms  iad10.gslnetworks.com [31.217.251.43]
 13    85 ms    83 ms    81 ms  xx.xx.xx.xx

Trace complete.

Although some values have been redacted in the example above, please ensure you include the full unedited output when contacting our team - we can only assist if we can determine the full route the connection takes.

Please then include the command output in your response to our Support Team.

MacOS / Linux

On MacOS and Linux systems, you can use traceroute to perform traceroutes.

You’ll need to open up the Terminal, which can be found within Launchpad on MacOS and within your list of applications on Linux. Once opened, you should enter the following command: traceroute play.mccisland.net.

If asked to perform a traceroute to a different address, you should replace play.mccisland.net with the requested address in the command.

The command will take a while to complete, and once complete should provide an output similar to the following:

traceroute to example.com (xx.xx.xx.xx), 30 hops max, 60 byte packets
 1  192.168.0.1 (192.168.0.1)  3.759 ms  4.793 ms  4.771 ms
 2  10.xx.xx.xxx (10.xx.xx.xx)  21.828 ms  22.406 ms  22.763 ms
 3  213.xx.xx.xx (213.xx.xx.xx)  23.107 ms  23.453 ms  23.942 ms
 4  * * *
 5  * * *
 6  62.xx.xx.xx (62.xx.xx.xx)  37.044 ms  15.118 ms  16.909 ms
 7  * * *
 8  uk-lon01b-ri1-ae-25-0.aorta.net (84.116.136.102)  26.245 ms  30.016 ms  29.995 ms
 9  223.165.7.146 (223.165.7.146)  29.821 ms  27.075 ms  29.743 ms
10  223.165.7.140 (223.165.7.140)  17.394 ms  17.036 ms  15.649 ms
11  e7.jfk.ny2-cr2.gslnetworks.com (223.165.7.135)  83.194 ms  83.613 ms  89.632 ms
12  iad10.gslnetworks.com (31.217.251.43)  94.148 ms  90.342 ms  87.624 ms
13  xx.xx.xx.xx (xx.xx.xx.xx)  86.347 ms  89.166 ms  88.152 ms

Please then include the command output in your response to our Support Team.